Jenni Lloyd

About

Jenni helps public bodies and communities change how decisions are made, how services work and who gets a say.

She’s a place-based change and communities specialist with more than 20 years’ experience across human-centred design, organisational change, social innovation and public-service reform.

On our projects she leads stakeholder strategy and participatory work. She maps stakeholders and relationships, designs co-production and engagement processes, facilitates workshops and communities of practice, and turns what she hears into strategy, narrative and practical changes in how organisations work. Her work covers local government, health, the voluntary sector, culture and devolution.

Jenni was Head of Practice at Collaborate CIC and, before that, a Senior Programme Manager at Nesta, where she designed and led a learning network of 20 local authorities exploring new ways of running public services. She’s co-authored publications on the future of local government, asset-based community development and Human Learning Systems, and began her career in digital design and user experience.

She’s most interested in what an institution needs to change on the inside if it genuinely wants to work differently with the people outside.

EXPERTISE: Place-based systems change · Participatory democracy and co-production · Stakeholder strategy and narrative · Public-service reform and Human Learning Systems · Organisational change

QUALIFICATIONS: BA (Hons) Fine Art, Kent Institute of Art & Design

GOVERNANCE: Chair, Lighthouse · Former Chair, Brighton Digital Festival · Former board member, Wired Sussex