Louis Childs

About

Louis turns data into something organisations can actually use.

Louis turns what people tell us into something organisations can actually act on.

He’s an insight, innovation and service-design specialist with more than a decade in the charity sector. He runs interviews, user research and discovery work, then helps clients work out what the evidence means, what to test and what to change.

Before founding his own consultancy, he led innovation and product development at Samaritans, the British Heart Foundation and Prostate Cancer UK. That background means he knows a good idea has to work for the people using it, the team delivering it and the budget paying for it. He’s also part of the Public Digital network, working on user research and service improvement.

On our projects he’s an applied evaluator. He designs evaluation plans, surveys and interview guides, analyses qualitative evidence and turns it into practical recommendations, often in sensitive areas such as mental health and family support. He’s an experienced facilitator too, and coaches teams to run their own workshops.

Louis is at his best with messy, uncertain problems, where the answer isn’t clear yet and the real work is finding out what people need and testing it before anyone commits.

EXPERTISE: User research · Service design · Innovation and product development · Applied evaluation · Workshop facilitation

QUALIFICATIONS: BA (Hons) English Language and Literature, University of Essex

TRAINING: IDEO Insights for Innovation